A major Fortune 50 company sought to outsource its desktop support and help desk with the intent of increasing capability and allowing an outsourced services firm to help the Client recognize efficiencies faster than the Client may be able to do so on its own.
Objective
Improve technical support for the business by outsourcing desktop support / help desk with increased capability and efficiency over what could be achieved internally.
Approach
Facilitate and lead a competitive RFP process including RFP development and process management through to selection
Results
Saved $57.5M over 5 years with improved SLAs
